After you’ve canceled your Todoist paid plan, you could be eligible for a refund. Keep in mind that when you cancel your subscription, some features will no longer be available.
If you cancel your yearly Premium or Business plan within 30 days of purchase or renewal, you are eligible for a full refund. Here is how to request your refund:
Via our website
If you purchased a yearly Premium subscription via the Todoist website within the last 30 days, you can request a refund by first canceling your Premium plan using these instructions. Then contact our support team to request a refund. Be sure to provide your payment receipt or order reference ID in your request. You’ll receive your refund in 3-10 business days, depending on your bank.
Via Google Play
Via the App Store
If you purchased your yearly Premium subscription via the App Store, please contact Apple directly with your refund request. Unfortunately, Apple doesn’t allow us (or any developers) to process refunds for payments made via the App Store.
Via the Microsoft Store
Microsoft does not offer refunds for purchases made via their store. For more information, please refer to Microsoft Store’s Terms of Sale.
If you purchased a yearly Business subscription within the last 30 days, cancel your Business team first and then we can process your refund. To cancel your business team:
- Log in to your Todoist account on todoist.com.
- Click the gear icon on the top right and select Todoist Business Admin.
- Next, select the Account & Billing tab.
- Click on Cancel Todoist Business and confirm you want to cancel the Business team by selecting the reason, entering your Todoist password, and clicking Cancel Todoist Business.
Once you’ve canceled your Business team, contact our support team to request a refund. Provide your payment receipt or the order reference ID that can be found on your invoice in your request.
Monthly payments are not refundable on cancellation unless expressly provided by applicable law.
Should you cancel your monthly subscription, you’ll be able to use the paid features until the end of the billing cycle and you will not be charged at the next renewal date.
Credits in your account balance are not refundable, but they can be used toward the purchase of a paid Todoist plan.