If you’re having issues accessing a file that has been attached to a task or a project, try the troubleshooting steps below:
Make sure you have access to the project where the file is located
If you’re not currently added to the project where the file is located, you can ask someone in that project to invite you to this project.
Log in to the same Todoist account in your browser
Attached files open in a browser, even if you’re using the Todoist desktop app. To open them, your browser needs to be logged in to the same Todoist account as the desktop app. If it’s logged in to a different account, or not logged in at all, the file won’t open and you may see a “Forbidden” error.
To check which account the desktop app uses:
- Open the Todoist desktop app.
- Click your avatar at the top-left.
- Select Settings. Your email address is shown in the Account tab.
Then log in to todoist.com in your browser with that same email address. If your browser is logged in to a different account, log out first.
Get in touch
If you’ve tried all the troubleshooting steps above, but you still can’t access your attached files, get in touch with us.