Update date: June 29, 2022.
Should the current situation change, this article will be updated to reflect the most current information.
Due to the economic sanctions imposed on Russia, it is expected that most Russian users will face a problem when paying for subscriptions Pro and Todoist Business.
Which cards no longer (or will soon no longer) work for to pay for subscriptions?
Currently, no cards issued by Russian banks are accepted by Russian banks.
Visa, Mastercard and American Express announced a temporary suspension of money transactions in Russia. transactions in Russia. From the moment the blocking is activated, these cards cannot be cannot be used to make payments outside Russia.
Are there any alternative methods of paying for a subscription?
We cannot guarantee the successful completion of payments through the methods below, as this process is not directly controlled by us. The following methods are not under our direct control.
- If you're an App Store user, you can try paying for a Pro subscription using Pay from your phone bill or Apple ID balance.
- If you have a card issued by a foreign bank, you can try to to pay for Pro or Business subscriptions on our website.
Can you provide a free promo code to activate the Pro subscription?
We do not currently provide promo codes to activate paid subscriptions.
If I can't renew my subscription, what happens to the data in my account?
In the case of the transition to free rate only access to paid functions will be disabled. All existing data in your account (projects and tasks) will remain unchanged. As soon as the situation with the sanctions is resolved, you will be able to pay for your subscription again and regain access to paid features.
Can I pay for my subscription in rubles?
Unfortunately, due to currency devaluation and exchange rate volatility, we have suspended the payment in rubles. If you have any problems with changing currency when paying, please contact us at support service, we can help fix the problem.
Previously, the payment on my account was made in rubles. How can I change payment currency?
To unlink your account from RUB, please email us at support service.
Does the mentioned problem concern payment for users from Belarus?
Yes, as practice shows, the cards of some Belarusian banks are blocked by Stripe payment system. In this case, you will receive an error message when trying to make a payment.