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How to contact our Customer Experience team

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Our Customer Experience team is always ready to help out, answer questions, and to listen to feedback!

However, we also know that when you're experiencing an issue, it's always easier and quicker (and more satisfying) to fix it yourself. So, if you're experiencing an issue with Todoist, here are some resources you might find helpful.

If you still need help after going through the information listed in this article, you can contact our Customer Experience team by clicking the button at the end of this article.

Check out our Known Issues page

First things first, check out our Known Issues page! If your bug is already known to our team, there’s a good chance it’ll be listed on this page. (Please note it is only available in English)

The page is updated regularly (you will see the date it was last updated at the top of the page) and we always include the statuses of our currently known bugs. If there are any temporary workarounds you can use while we’re working on a fix, they’ll be listed on this page.

Is this a new or experimental feature?

It may be that you're mistaking a new or experimental feature for a bug.

Check out our What's New page to check if it is in fact a new feature, and our experimental features page to see if this is a feature we're currently sharing with our testing community.

You can learn more about testing experimental features here.

Try out some troubleshooting steps

Have you tried solving the issue yourself using one of our troubleshooting guides?

Are you having trouble with an integration?

If you’re experiencing issues with an integration, please check if we have an article for that integration in the integrations section of our help center.

Not all integrations are built by Doist (the company behind Todoist), which means that we may not be able to solve the issue for you, and that you should instead contact the makers of the integration. If this is the case, it'll say so in the FAQ section of the integration's help center article.

Still need help? Here's the info our Customer Experience team will need from you!

Do you still need to contact our Customer Experience team? No problem!

You can click the button below to get taken to our contact form. When contacting our Customer Experience team, it would be very helpful if you can include the following information:

  • What platforms you’re experiencing the issue on (i.e. macOS, Android, a browser, etc). If you’re using Todoist in a browser, please mention which one.
  • Troubleshooting steps you’ve already tried.
  • In many cases, screenshots or a screen recording of the issue will help our team understand the problem better. If you feel that's the case, please attach it to your report. 

Contact Customer Experience!