Troubleshoot connection issues with Todoist

A blank screen, the infinite loading wheel, a jumble of formatted text – a few examples of connection issues that could keep you from accessing Todoist and getting your work done. Here are several possible reasons for these connection issues, along with suggestions to resolve them.

Limitations

There may be network-related limitations in place that are keeping you from accessing Todoist. Here’s how to work around them:

Corporate networks

If you’re using a corporate network, your IT department may have implemented restrictions on the websites you can access, Todoist included. Consider reaching out to them to request access to Todoist.

Country restrictions

If you’re traveling to a country that has restrictions on certain websites, Todoist may not load for you because of the country-specific sanctions in place. You can use your preferred VPN service to access Todoist. 

If you’ve ruled these limitations out, and you’re still having trouble logging in or connecting to Todoist, here are several suggestions:

Check your internet connection

Your internet connection may be unstable or experiencing temporary issues. Check your internet connection using speed test checks like Fast or Ookla. Then, try accessing other websites or apps. If you can’t access any website, use an alternative internet connection or get in touch with your internet service provider for help.

Open Todoist in an incognito or private window

Some connection issues come from browser settings or extensions rather than Todoist itself. Open Todoist in an incognito or private browser window to test this. If Todoist works there, the issue is likely with your browser settings or extensions. Try disabling extensions next before clearing your browser cache.

Disable browser extensions or plugins

Your favorite browser extension or plugin might be in conflict with the Todoist web app. To check this, disable browser extensions or plugins one by one, reloading the Todoist web app each time to see if the issue is resolved. If you identified the problematic extension or plugin, consider removing or updating it.

Clear browser cache and cookies

Web browsers store some web app content locally to optimize performance. This is commonly referred to as caching. However, incorrectly cached items may cause misformatted pages or prevent you from accessing Todoist. Clear your browser's cache and cookies, then try reloading the app.

Clearing your browser cache and cookies can remove locally stored, unsynced changes. If you’ve recently made changes to tasks while offline, make sure Todoist has finished syncing before clearing. If you’re unsure, troubleshoot syncing issues in Todoist first.

Add Todoist to the web browser safe list

If you've applied security measures to your web browser, these may block access to your Todoist account. Add Todoist to your web browser safe list to stay secure and get work done.

Turn off firewall or antivirus software temporarily

Firewall or antivirus software may be blocking your access to the Todoist web app. Temporarily disable them and try accessing the app again. If the issue’s resolved, allowlist todoist.com or add it as an exception in your firewall or antivirus software settings.

Get in touch

If you’ve followed all these suggestions, and you’re still having trouble accessing Todoist, get in touch with us with the following information:

• Web browser and version
• Operating system and version
• Exact error message you’re seeing, or a screenshot of the page